Order Cancellation Policy

Effective Date: October 11, 2026 | Compliant with Consumer Protection (E-Commerce) Rules

Proprietor & Operator: Mohd Ekhlaq Ahmed Khan

Business Name: BroPro Innovations (GSTIN: 09GKZPK5990N1ZN | Udyam: UDYAMUP240059353)

Registered Address: Sarai Bhanauli, Bikapur, Ayodhya, Uttar Pradesh - 224204, India

Support Email: care@bropro.in | Corporate: admin@bropro.in

Helpline & WhatsApp: +91 91942 14898

🛑 1. Pre-Dispatch Order Cancellations

Customers may cancel an online order at any time before it has been dispatched or handed over to our delivery fleet:

Instant Cancellation: If the order is in "Order Placed" or "Packing / Verification" status, you can cancel directly from your My Orders dashboard or by messaging our WhatsApp support.
100% Full Refund: For prepaid orders cancelled prior to dispatch, a 100% full refund is initiated immediately and credited within 3 to 5 business working days to the original payment source.

Once an order is marked "Out for Delivery" or has reached the customer doorstep:

Cancellation requests cannot be processed mid-transit. However, you may choose to reject the package at your doorstep upon rider arrival.
Once delivered, items are protected under our 24-Hour Quality Replacement Guarantee in case of defects, damage, poor quality, or incorrect product delivered.

For urgent cancellation requests or delivery status queries, please contact us immediately:

Proprietor & Operator: Mohd Ekhlaq Ahmed Khan