Refund & Resolution Policy

🔄 1. Replacement-First Policy Model

At BroPro Mega Store (broprostore.in), our primary mode of resolution for delivered products that are defective, damaged in transit, poor in quality, or incorrect is 100% Free Doorstep Replacement within 24 hours (1 calendar day) of delivery.

If you receive an item of poor quality, physically damaged, or an incorrect item (which must remain sealed, unused, and in original packaging), please file a replacement request within 24 hours via our in-app order history or WhatsApp support.

💳 2. Payment Gateway-Compliant Refund Scenarios

Direct monetary refunds to the original payment source are strictly initiated under the following payment-gateway approved circumstances:

• Out of Stock / Unfulfilled Replacement: If an approved defective/damaged/incorrect product cannot be replaced due to identical inventory unavailability.
• Order Cancellation Prior to Dispatch: If an online order is cancelled before dispatch or packaging.
• Failed or Double Payment: In case amount is debited but order confirmation fails due to payment gateway/bank network timeout.
• Delivery Area Unserviceability: In the rare event an order cannot be safely delivered to the destination address.

Refund Turnaround Time: Once approved, refunds are processed within 3 to 5 business working days directly to the original payment method (UPI / Credit Card / Debit Card / NetBanking) or instantly as BroPoints credit.

📧 Contact for Support

For any cancellations, replacements, or refund requests, please reach out to our dedicated support desk:

• Proprietor & Operator: Mohd Ekhlaq Ahmed Khan
• Customer Care Email: care@bropro.in
• Corporate / Admin Email: admin@bropro.in
• WhatsApp / Phone Support: +91 91942 14898